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Shipping policy
Thank you for choosing MoocyGlobal for your shopping needs. We are committed to providing you with high-quality products and a seamless shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy below to understand how we handle the shipment of your orders.
Order Processing Time
Orders are typically processed about 1-3 business days after payment confirmation, excluding weekends and holidays.
Processing time may vary during peak seasons or special promotions.
Shipping Time
For Standard Shipping, we will normally ship your package by USPS, DPD, etc. according to your delivery address, and the delivery time is about 10 to 20 working days.
Shipping Carriers
We partner with leading reliable carriers such as USPS, DPD, DHL, UPS, FedEx, etc. to ensure timely delivery. Rest assured, we'll select the most suitable carrier for your order.
Estimated Delivery Times
Receiving time = Processing time (About 1-3 business days) +Shipping time (About 10-20 business days)
Important note: Please note that all estimated shipping times stated are based on normal conditions.
Shipping Destinations
We currently offer worldwide delivery services. Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
If you have an account with us, you can also log in to view your order history and track current orders.
Shipping Notifications
We will keep you informed about the status of your order via email. You will receive order confirmation, shipping confirmation, and, if necessary, any delay notifications.
Lost or Damaged Shipments
In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.
Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed for shipping.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return and Exchange Policy page.
About Customs
Although we will use reasonable declaration method to declare the package, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc) may still need to pay a little duties or VAT according to your countries' levying rules. Orders may be charged the customs fees by your government, not our site, you will be responsible for the charges.We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariff.
About Sales Tax
We do not charge any sales tax on orders.
Contact Us
If you have any questions or concerns regarding our shipping policy or the status of your order, feel free to contact our customer support team via email at service@moocyglobal.com
Order Processing Time
Orders are typically processed about 1-3 business days after payment confirmation, excluding weekends and holidays.
Processing time may vary during peak seasons or special promotions.
Shipping Time
For Standard Shipping, we will normally ship your package by USPS, DPD, etc. according to your delivery address, and the delivery time is about 10 to 20 working days.
Shipping Carriers
We partner with leading reliable carriers such as USPS, DPD, DHL, UPS, FedEx, etc. to ensure timely delivery. Rest assured, we'll select the most suitable carrier for your order.
Estimated Delivery Times
Receiving time = Processing time (About 1-3 business days) +Shipping time (About 10-20 business days)
Important note: Please note that all estimated shipping times stated are based on normal conditions.
Shipping Destinations
We currently offer worldwide delivery services. Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
If you have an account with us, you can also log in to view your order history and track current orders.
Shipping Notifications
We will keep you informed about the status of your order via email. You will receive order confirmation, shipping confirmation, and, if necessary, any delay notifications.
Lost or Damaged Shipments
In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.
Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed for shipping.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return and Exchange Policy page.
About Customs
Although we will use reasonable declaration method to declare the package, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc) may still need to pay a little duties or VAT according to your countries' levying rules. Orders may be charged the customs fees by your government, not our site, you will be responsible for the charges.We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariff.
About Sales Tax
We do not charge any sales tax on orders.
Contact Us
If you have any questions or concerns regarding our shipping policy or the status of your order, feel free to contact our customer support team via email at service@moocyglobal.com
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